Use the Top Rated Local® or National program to control your online reputation unlike any other rating system you’ll find. Get more leads by increasing trust.
Get more leads by building trust.
Get full control over your listing, content, and brand online. In addition, you can leverage highly convertible licensed ad-copy to increase your brand recognition and exposure across Google, Yahoo and Bing. Plus, use the trusted badge on your website to help convert more of your traffic into customers. Lastly, protect your brand from acts of blackmail, libel comments, and slander utilizing the integrated customer service dashboard, where you can manage and approve/disapprove customer comments at any time.
With Top Rated Local®, managing your reputation is a breeze!
Log into Top Rated Local® at any time to control your reputation online! Send a rating request to all your customers to build your reputation fast! Customers can also request to rate you at any time, you just verify they're a customer with one easy click. Top Rated Local® is the fastest and easiest way to grow and control your reputation online and increase sales. Plus, with the trusted Top Rated Local® badge on your website more visitors turn into leads!
Powerful reputation management software for plumbers.
Control and build your reputation online with ease.
Only verified customers can rate your business. Plus, if a customer rates you poorly, you have up to 30 days to resolve their concerns and ask the customer to re-rate you. Also, all comments are kept private unless you choose to make them publicly visible.
Get found by prospects looking for a trusted plumber.
Plumbing prospects are always looking for highly rated and trusted plumbers. Top Rated Local’s search engine allows them to do this. Plus, when somebody looks for you on Google they see your high rating stars on the search page which builds trust!
Increase conversions with the Top Rated Local® badge & widget.
Our Top Rated Local® trust badge and widget is installed on your site to ensure your new visitors see just how credible your business is. This helps increase the conversion rate of your website and generate more new leads.
Learn About Our Reputation Management Service
Our goal is to help you build a strong online reputation. We do this by assigning you a dedicated Reputation Manager who’s tasked with helping you capture more positive reviews across more verified and trusted review sites outside of just Top Rated Local®. We also help you remove and/or push down false/negative reviews (if possible). Think of your dedicated Reputation Manager as your brand ambassador which works daily to strengthen your online reputation. As a result of a strong online reputation, you should receive more sales and leads for your business.
Types Of Things Included
Collect a list of past customer names and email addresses and send an email blast requesting feedback (using Email Marketing 360®)
Do you send customers invoices or receipts? Do customers visit a website confirmation page after they purchase products or services? Is there anything else you send customers consistently on an automated basis via a CRM or other method? If so, these are great opportunities to ask for ratings/reviews! We’d simply edit your templates to include a section that kindly asks your customers for feedback. By doing this, you will find that you’d start to generate ratings/reviews and feedback to help improve your business and overall
Reputation / Rating Score™ consistently and effortlessly in an automated and scale-able way.
Work face-to-face with clients? We can help you setup an in-store Kiosk at your front desk so customers can leave reviews/ratings as they leave via a tablet or mobile device. Or, help any reps in the field ask customers to rate/review them real-time via their tablet or mobile device after they complete service.
We can read and reply to all reviews (unless you prefer to do this), even if it’s just to say thanks! This shows you care about your customers and their feedback and also helps build more content on your profile pages so they rank highly in search (such as on Google and Google Maps).
If a customer leaves a rating of 3 stars or less on Top Rated Local® we require they provide feedback as to what you could have done better to improve their experience. We’d then pass along that feedback to you to help you improve your business moving forward. In some cases, with this feedback, you will actually be able to reach back out to their customer and win them back over. If you do, we can make sure to request a Re-Rating from the customer via Top Rated Local®! When we do this, the customer will be sent a link to edit and improve their rating (most review sites do not provide this functionality).
If you suspect a rating/review left on Top Rated Local® was not left by a real customer, we’ll make sure to Challenge Verification on the review. When we do this, the rating/review is removed from Top Rated Local® until the reviewer can provide proof they did in fact do business with you. If they can not, or they do not respond, their rating/review will remain removed. We can also request removal from other 3rd party review sites such as Google My Business if at all possible.
The Typical Process
Once signed up, we get things started with a Kickoff call from your dedicated Reputation Manager. The goal of this call is to learn more about your business, reputation goals and talk through the overall process and strategy.
Your Reputation Manager will gain access to any current review sites you have (so they can manage them for you) and also create any new profiles they think you should get setup on (outside of just Top Rated Local®) to help build your online reputation across more than 1 verified/trusted review site.
Your Reputation Manager will put a plan in place to capture an initial batch of positive reviews on all verified/trusted review sites.
Your Reputation Manager will comment/respond (if approved by you) to reviews as you receive them.
Your Reputation Manager will help push down and/or remove false/negative reviews (if at all possible)
Your Reputation Manager will help create onsite assets such as a nice review page on your website.
Your Reputation Manager will put in place as many automated processes as possible to help you capture positive reviews on an ongoing basis.
Your Reputation Manager will speak with you often to assess the results and way-forward game plans to insure we’re doing everything we can to build a strong online reputation over time and outperform your competitors.
The list goes on!
Interested In Getting Started?
Give us a call or request Plans & Pricing online and we’d love to talk more about how we can help you build a strong online reputation, pricing and any other questions you may have.
More Information About Online Reputation & Why It’s Important
You Wake-Up One Morning to Find Your Reputation Trashed…
Here is an unsettling scenario: You start your day with a search on your business name.
Review websites spring up, and as you read through you realize that your online reputation is being slung into the sewer.
And we’re not talking about legitimate reviews with constructive criticism. We’re talking about outrageous accusations that qualify as slander. Someone with a vendetta or vested interest in damaging your reputation is making you sound as competent as Homer Simpson.
Or maybe you see a customer you did work with. A hot-head who you wished you’d never met, or a sourpuss who wouldn’t be happy winning the Powerball.
And all this is on page one of search.
Whether they are true or not, these reviews can do serious damage.
Review Websites That Favor Reviewers
Up to now, one of the major issues with review sites is that business owners have no control about what’s being said. Thoughtful reviews with fair criticism would be one thing, but unfortunately what abounds are ridiculous rants and people who are leverage the internet to intentionally damage a company’s reputation, including competitors and disgruntled ex-employees.
These are off-the-wall remarks made with no consideration about developing a legitimate point–the rantings of a guy at a bar. Or they are lies from anonymous voices.
And they sit there for all to see.
Reputation Software That Gives You Some Control
Top Rated Local® gives you more control over review comments than any other 3rd party review sites. It was design to:
Give business owners the ability to hide outrageous rants and libelous, unverified reviews
Ensure all reviews come from verified customers
Create a rating system based on specific criteria, such as quality, timeliness, and satisfaction
Optimize the review profile so it ranks on searches for the business name
If you have low ratings, they will be displayed, but you have 30 days to work with the customer to rectify the problem and get the rating changed.
Online reviews should be
useful for consumers and
helpful to businesses–a legit bad review is a chance to improve your service.
But for this happen, the review forum needs to be
fair and professional. This is what Top Rated Local® offers.
Plumber Reviews That Let You Manage Your Reputation
Sometimes perception outweighs reality. This is the danger of online reviews run amok.
Here is a nightmare you want to avoid: You Google your plumbing business name one day and find a number of review sites come up. There are reviews about your plumbing service. You check to discover your reputation is being trashed–there are bad reviews showing up.
You read on. What is this tirade–is this person drunk? Hey, I don’t even know who this person is. And Frank S….that’s probably Shorter. He’s my competition! He can’t leave reviews about me! This sounds like Don, who I fired for always being late. Unbelievable.
Frustrating. And a serious problem. You know these reviews don’t reflect the quality of your service, and some of them are outright lies. But pluming leads that are reading up on your business don’t know this. They just browse over the reviews, see nasty comments, and decide to look for someone else. People are strongly influenced by online reviews. Studies show that people trust online reviews from people they don’t know as much as referrals from people they do.
Top Rated Local® gives you the control to end this nightmare. Unlike other review sites, Top Rated Local® let’s you choose not to display review comments. You have the right to not show the rants of the perpetually dissatisfied or those who have a personal vendetta. You have the right to defend yourself against blackmail or libelous comments.
You have the right keep reviews about your business reasonable. Constructive criticism or getting called out for a real problem are legit. But rants and false reviews don’t help anybody.
Marketing for plumbers can get expensive. You can’t afford to lose the leads that come to yourplumbing website because of unfair online reviews. It’s time to take control.